We are trying to keep FAQ simple and easy to read. For full policies about the whole shopping process at Veronika Honestly please go to Privacy Policy, Terms of Service or Refund Policy.

Is your website securely encrypted?

Yes, there is a basic secure encryption in place on the whole website. As no payments are needed through this website because the shop is hosted by third party platform where encryption and SSL for secure payments are in place, there is only a basic encryption on the Veronika Honestly website to allow faster loading and better experience.

Do you offer coupons & discounts?

There is a variety of extra sales throughout the year. The easiest way to never miss any is to subscribe to our newsletter (there is an opt-in in the footer).

How do I place an order?

Once at Etsy shop, add your chosen items to the basket and proceed to checkout. You can pay through their secure payment gate by credit card (supports major credit card types) or choose several alternative options for the checkout.

Can I track my order?

Orders may be tracked when you choose updated shipping service during checkout. After placing an order we will email you the tracking number as soon as it becomes available if you choose delivery with a tracking option.

Do you ship/deliver to my country? And where can I send returns?

We ship to the whole world. As a UK based store, we accept returns to the UK. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to get details about the return process.

How much are the shipping costs?

Currently, unless specified differently, we ship via Royal Mail UK. Price list is based on weight and destination and costs are calculated during checkout. Please contact us should you wish to discuss different shipping options - there is a cheaper option for an international delivery possible (without tracking and takes longer time) on request.

How long will delivery take?

UK deliveries take up to one week, delivery times outside the UK can take up to two weeks. Please note that delivery can take longer during major holidays and for other unexpected reasons. Please allow up to 10 business days for domestic (UK) deliveries or up to 28 business days for international deliveries (including EU) for starting a process of reporting a package as lost.

What if I need to return an item?

Contact us right away and we'll help guide you through the process. For more about returns and/or refunds read the full policy here.

Do I have to pay an import tax?

Depending on laws in your country you may need to pay an import tax for some products from our shop. You will be informed by the courier in such case about next steps. Import tax is usually not claimed for products with lower value.